FAQ’s
Frequently Asked Questions
1. Do you have an online availability?
Due to the constantly changing nature of our massive inventory, we are currently unable to accommodate an online availability. Please feel free to call us at 423-245-4769 or e-mail us for inquiries at info@evergreenofch.com
2. Do you ship or deliver?
We are unable to ship plants or products but we do deliver in the general Tri-Cities, TN/SW, VA areas. Delivery prices depend on how far and what we are delivering.
3. Can plants be special ordered?
If available to us, we can look into special ordering particular plants you are interested in that we may not typically carry. Special orders do require a non-refundable deposit.
4. Do you offer a warranty on your plants?
We offer a one year guarantee on trees & shrubs purchased. We do not warranty our greenhouse plants such as tropicals, annuals, vegetables, perennials, & herbs. You can also reference our return policy here and find out more about our trees & shrub warranty here.
5. What are the E-buck dollars I recieved at checkout?
Purchases during specific times of the year earn E-buck dollars at checkout. These can be redeemed during our redemption period in the summer. You can read more about E-bucks here.
6. I’m looking for more resources on how to properly care for my plants or deal with problems…
We offer an ever growing selection of care sheets on our website and we also love to talk in person about your questions. We offer not only a great selection of healthy plants but also the knowledge to help you. We also think that following are great resources:
Are you locally owned?
Yes! Evergreen of Colonial Heights is a second- and third-generation family-owned garden center proudly serving Kingsport and surrounding areas since 1966.
Do you offer planting services?
Yes, we offer tree and shrub planting services for select residential projects in Kingsport and surrounding areas. Contact our team for details and pricing.
I’m new to gardening. Can you help?
Absolutely! Helping gardeners succeed is what we love most. Whether you’re planting your first flower pot or redesigning your landscape, we’re here to help your green thumb grow.
Can someone help me choose plants for my space?
Of course! Our knowledgeable team is happy to help you select plants based on sunlight, soil, maintenance level, and your goals.
When is the best time to plant a vegetable garden in Tennessee?
Cool-season vegetables like lettuce, cabbage, and peas can be planted in early spring. Warm-season vegetables such as tomatoes, peppers, and squash should be planted after the last frost date.
Do you sell trees and shrubs in Kingsport?
Yes! Evergreen of Colonial Heights offers a large selection of shade trees, flowering trees, evergreen shrubs, ornamental shrubs, fruit trees, and landscaping plants in Kingsport, TN.
Do you carry houseplants year round?
Yes! We carry a rotating selection of indoor houseplants throughout the year, including easy-care plants, tropical varieties, and seasonal favorites.
Do you carry pollinator-friendly plants?
Absolutely. We offer a wide variety of pollinator-friendly flowers, perennials, shrubs, herbs, and native plants that attract bees, butterflies, and hummingbirds.
